Return & Refund Policy

Effective Date: [Insert Date]

We want you to shop with confidence at Weicheng Women’s Footwear.

1. Return Eligibility

You may request a return within [7 / 14 / 30] days after receiving your order, provided that:

the item is unused, unworn, and in its original condition
the item is returned with original packaging
the item is not damaged due to misuse, improper handling, or customer-caused wear

2. Non-Returnable Items

custom-made or personalized products
bulk production orders unless defective or otherwise agreed
clearance or final sale items
items damaged by improper use
products returned without prior authorization, where required

3. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within [3–7 days] of receiving the package and provide:

your order number
clear photos of the item
description of the issue

4. Return Shipping Costs

Unless the product is defective, damaged, or sent in error, return shipping costs are the responsibility of the customer.

Original shipping fees are generally non-refundable unless required by law or due to our error.

5. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be issued to the original payment method within [5–10 business days], depending on your bank or payment provider.

6. Late or Missing Refunds

If you have not received your refund after the stated timeframe, please check your bank account again, contact your payment provider, and then contact us at [email protected].

7. Order Cancellation

Orders may be canceled before shipment. If the order has already been shipped or production has already started for custom or bulk items, cancellation may not be possible or may be subject to fees.