How ordering works, start to finish.
No account application, no minimum spend, no agent in the middle. Send us what you want to make, and this is exactly what happens next — including who pays what, and when.
Seven steps from enquiry to delivery
Send your enquiry
Tell us which styles interest you, roughly how many pairs, your size run, and where the goods are going. If you have your own design, send photos or a sample. If you are browsing our collection, the style codes are enough.
Receive a quotation
You get a written quotation listing unit price, the material specification behind that price, MOQ, tooling costs if any, packing details and estimated lead time. Prices are quoted in USD, EXW or FOB Ningbo.
Order a sample
Almost every buyer should do this before bulk. You see the real materials, the real fit and the real finish. Samples take 7–10 days for existing styles and longer for new development.
Confirm the order and pay the deposit
We issue a proforma invoice covering quantities, sizes, colours, price, Incoterm, packing and delivery date. You confirm it and pay a 30% deposit. That confirmed invoice, not the earlier quotation, is the binding document.
Production
Materials are ordered and cut, and your pairs are built by the same craftsmen who made your sample. We send progress photographs partway through so you are not waiting in silence.
Inspection and balance payment
We complete final inspection, send you photographs and the packing list, and issue the balance invoice. If you have appointed a third-party inspector, this is when they visit. The balance of 70% is due before the goods are released.
Shipment and documents
Goods are handed to your forwarder or shipped by ours. You receive the commercial invoice, packing list, and bill of lading or air waybill, plus a certificate of origin if you need one.
What MOQ 30 actually means
Thirty pairs per style and per colour. Not thirty pairs total across your whole order.
Three lines, ninety pairs
30 pairs of one sandal in black, plus 30 pairs of the same sandal in tan, plus 30 pairs of a slipper in white. Three lines, 90 pairs, all fine.
Nine styles, ten pairs each
Every style needs its own pattern set-up, material order and line changeover, which is exactly what the minimum is covering.
Within those 30 pairs you can split the size run however you like — a natural bell curve across EU 35–40, or weighted to whatever sells in your market. Tell us the ratio and we pack to it.
How long production takes
Counted in working days from the date your deposit clears and the sample is approved — whichever is later.
| Order quantity | Production time | Best suited to |
|---|---|---|
| Sample, 1–2 pairs | 7–10 days | Fit and quality check before committing |
| 30–300 pairs | 15–20 days | Testing a style, boutique and first orders |
| 300–1,000 pairs | 20–30 days | Established sellers, seasonal buys |
| Above 1,000 pairs | Quoted per order | Programme business and multi-colour drops |
New development adds 20–30 days if a new last or outsole mould is required. Peak season, from March to June, runs at the longer end of every range — book early if you have a fixed on-shelf date.
Sample fees and how they are credited
| Sample type | Fee | Turnaround | Credited against bulk? |
|---|---|---|---|
| Existing style, stock colour | Sample price quoted per style | 7–10 days | Yes, from 100 pairs |
| Existing style, your colour or material | Sample price plus material cost | 10–15 days | Yes, from 100 pairs |
| New design, existing last | Development fee quoted per style | 15–20 days | Partially, by agreement |
| New design, new last or mould | Development fee plus tooling | 25–35 days | Tooling paid once, reused |
Sample courier charges are paid by the buyer, or you can send us your own express account number. Exact fees depend on the style and materials — ask and we will quote before you commit.
Terms, methods and currency
30% deposit, 70% balance
The deposit confirms the order and buys the materials. The balance is due after inspection and before the goods are released for shipment.
Bank transfer or PayPal
Telegraphic transfer for bulk orders. PayPal is available and convenient for samples and small orders; note that its fees make it expensive on large invoices.
Quoted and invoiced in USD
All prices, invoices and refunds are in US dollars. Bank charges on international transfers are the sender’s responsibility.
We quote EXW or FOB Ningbo by default. CIF and DDP can be arranged on request. If you are new to importing, FOB is usually the easiest starting point — we handle everything up to the ship’s rail and your forwarder takes it from there.
Just want a single pair?
Everything above describes wholesale. If you only want one or two pairs for yourself, you can buy directly from our online store — no minimum, no deposit, standard checkout and express delivery.
Retail orders
Order through the shop, pay at checkout, and we ship by express courier. Returns follow the 30-day retail terms in our Returns & Refunds policy.
Not sure which route fits?
If you are somewhere between the two — a small boutique testing five styles, say — write to us. We will tell you honestly which route costs you less.
Before you send your first enquiry
Do I need a company or an import licence to order?
For wholesale orders we work with registered businesses, and we will need your company details for the commercial invoice and customs documents. Whether an import licence is required depends on your own country’s rules, not ours — most destinations do not require one for footwear, but check with a local customs broker before your first shipment.
Can I mix several styles to reach a better price?
Yes. Price breaks are calculated per style, but combining several styles in one shipment reduces your freight cost per pair significantly. Many buyers order three or four styles at 30–50 pairs each in their first shipment for exactly this reason.
Will you put my brand on the shoes and boxes?
Yes — insole print, sock lining, hangtags, care cards, printed boxes and carton markings. Send print-ready artwork and we will confirm placement on the sample before bulk. See OEM & ODM Services for what else can be customised.
What if the sample is not right?
That is what samples are for. Mark up what is wrong and send it back to us in writing with photographs. Most styles settle after one or two revision rounds, each taking 5–7 days. We do not start bulk until you have approved a pair.
Can I cancel after paying the deposit?
If cutting has not started, the deposit is refunded in full. Once materials have been cut the materials cost is deducted, because that leather cannot be returned or reused for another order. Full detail is in our Terms & Conditions.
How do I know the quality before I commit?
Three ways, and you can use all of them. Order a sample. Ask for inspection photographs mid-production. Appoint your own third-party inspector before shipment — we will hold the goods until you have their report. Details on the Quality Control page.
Send your style list and quantities. We will quote within one business day.
Include your target price and destination country and the quotation will be far more useful the first time round.
