Terms & Conditions

1. Acceptance and who may order

By requesting a quotation, placing an order or using weichuangshoe.com, you accept these terms.

We supply two kinds of customer. Business buyers — wholesalers, importers, boutiques and brands — order at or above our minimum order quantity and are treated as trade customers. Consumers may buy single pairs through our online shop. Where a consumer has rights under their own country’s law that cannot be limited by contract, nothing here reduces those rights, and they prevail over any clause that conflicts with them.

If you order for a company, you confirm you are authorised to bind it to these terms.

2. Definitions

• “We”, “us”, “Weichuang Shoe” means Wenling Weichuang Shoe Industry, Zhujiayang Industrial Zone No.609, Hengfeng Street, Wenling, Zhejiang, China.
• “You”, “Buyer” means the person or company placing the order.
• “Goods” means the handmade sandals, slippers, flat shoes and related footwear we supply.
• “Quotation” means a written price offer, including unit prices, quantities and delivery terms.
• “Order Confirmation” means the written document we issue after you place an order, listing styles, colours, size runs, quantities, prices, Incoterm, payment terms and the estimated delivery window.
• “Sample” means a pre-production pair made for approval before bulk production.
• “OEM production” means goods made to your own last, pattern, artwork or brand.
• “MOQ” means minimum order quantity.
• “Business day” means Monday to Saturday, excluding Chinese public holidays.

3. Quotations and price validity

Quotations are written and valid for 30 days from their date, unless the quotation states a different period. After 30 days we may re-quote.

Prices are in US dollars and are quoted per pair on the Incoterm stated in the quotation. Unless the quotation says otherwise, prices exclude freight, insurance, import duty and any tax payable outside China.

Handmade footwear depends on leather, soling and hardware prices that move. If the cost of the main materials for a style changes by more than 5 percent between the quotation and your order, we may adjust the price. We will tell you in writing before production starts, and you may cancel the affected style with a full refund of any deposit paid on it. We never change the price of an order already in production.

An obvious error in a price or specification does not bind us. We will tell you as soon as we notice it, and you may confirm the corrected order or cancel it.

4. Placing an order

An order becomes binding only when we issue an Order Confirmation. A quotation, catalogue, price list or website page is an invitation to order, not an acceptance. A purchase order you send us is an offer that we may accept or decline.

The Order Confirmation is the controlling document for your order. It records styles, colours, size run, quantities, unit prices, total value, agreed tolerances, Incoterm, payment terms, carton markings and the estimated shipment window. Please check it and tell us within 2 business days if anything is wrong. Otherwise we produce to it as issued.

Changes after confirmation are possible only if we agree in writing, and may change the price and the delivery date. Once cutting has started, changes to that style are usually not possible.

5. Minimum order quantity

Our standard MOQ is 30 pairs per style per colour. Within those 30 pairs you may mix sizes freely from the size run for that style.

You may combine several styles or colours in one shipment, provided each reaches 30 pairs. A lower quantity may be possible on some in-stock styles, and a higher MOQ may apply to OEM production needing a new last or special material. Any variation is stated in your quotation.

6. Samples and sampling fees

We recommend approving a sample before bulk production, especially for a new style or colour.

• Stock samples from our range are charged at the unit price plus courier cost.
• Development samples made to your specification carry a sampling fee, quoted per style before we begin, covering pattern making, materials and the craftsman’s time.
• Sampling fees are credited against your bulk order of that style, provided the bulk order is placed within 90 days of sample approval and meets the MOQ. Courier costs for samples are not credited.
• Where a new last or mould is needed for your design, that tooling cost is quoted separately and is not refundable or credited.
• Your written approval of a sample sets the standard for bulk production, with the tolerances recorded in the Order Confirmation.

Sample lead time is normally 7 to 10 days. Sample fees are not refundable once the sample is made.

7. Payment terms and currency

All prices and payments are in US dollars (USD). Our standard terms for bulk orders are:

• 30 percent deposit on order confirmation. Production is scheduled when the deposit reaches our account, not when it is sent.
• 70 percent balance before shipment. We send photographs of the finished goods and the packing list, then issue the balance invoice. Goods are released to the carrier once the balance clears.
• Samples and small orders are payable in full in advance.

We accept bank transfer (T/T) and PayPal. Bank charges, intermediary fees and any PayPal fee are paid by the buyer, so the amount reaching our account must equal the invoice total. Other terms, such as an open account for an established buyer, need our written agreement before the order.

If the balance is unpaid 30 days after the balance invoice, we may hold the goods, charge reasonable storage, and after 60 days sell them to recover our costs. Late payment interest may be charged at 1 percent per month.

8. Production lead times

Lead times are good-faith estimates, not guarantees: 7 to 10 days for samples, 15 to 20 days for 30 to 300 pairs, 20 to 30 days for 300 to 1,000 pairs, and a quoted period above 1,000 pairs.

A lead time starts on the later of: the day your deposit is received, and the day you approve the sample, artwork and size run. Delays in approval move the delivery date by at least the same number of days. Chinese public holidays, in particular Chinese New Year and the October national holiday, extend lead times; we tell you the affected dates when you order.

We tell you if a delivery date is at risk. A delay does not by itself entitle you to cancel or to compensation, unless we agreed a fixed date in writing in the Order Confirmation.

9. Delivery, Incoterms, title and risk

Unless the Order Confirmation states otherwise, we sell EXW Wenling or FOB Ningbo (Incoterms 2020). CIF and DDP terms are available by agreement and are quoted per shipment.

• Risk passes to you at the point set by the agreed Incoterm: on collection from our factory under EXW, or on loading at Ningbo under FOB. After that, loss or damage in transit is between you, your carrier and your insurer.
• Title in the goods passes to you only when we have received payment in full for that shipment. Until then the goods remain our property, even if they have already been delivered.
• Please insure the shipment from the point risk passes to you. Under EXW and FOB we do not arrange insurance.
• Import duties, taxes and customs clearance outside China are yours, except under a DDP term we have agreed and quoted.

We may ship an order in parts if that gets goods to you sooner. Each part shipment is invoiced separately.

10. Inspection and acceptance

You must inspect the goods on arrival and report defects, shortages or wrong items within 14 calendar days of delivery. What counts as a defect, what counts as acceptable variation in handmade footwear, the ±0.5 cm measurement tolerance and how to open a claim are set out in our returns and refunds policy at /returns-refunds/, which forms part of these terms.

Where a claim is accepted, our responsibility is limited to replacing the affected pairs, issuing a credit note or refunding their value. This is your main remedy for defective goods.

11. Intellectual property

Our designs and content

Our 1,000+ original designs, patterns, lasts, product photography, catalogues and website content remain our property. You may use the images and descriptions we supply to market and resell goods bought from us. You may not copy our designs for production by another factory, register them in your own name, or pass our photography off as your own studio work.

Artwork and lasts you supply

Where you supply a logo, artwork, pattern, brand name or last for OEM production, you confirm that you own it or are licensed to use it, and that producing the goods will not infringe anyone else’s rights. You indemnify us against any claim, loss, fine or legal cost we suffer because a third party says your artwork, brand or design infringes their rights. We may suspend production and hold the goods until such a claim is resolved.

Designs you develop with us for exclusive production are not offered to other buyers while your programme is active. Tooling and lasts you have paid for are held for your use; we store them for 24 months after your last order and may then dispose of them after notifying you.

12. Confidentiality

Each side keeps the other’s commercial information confidential: prices, cost breakdowns, buyer lists, unreleased designs, artwork, technical packs and last specifications. Neither side may disclose it without written consent, except to staff, carriers, brokers or advisers who need it to perform the contract and are bound to keep it confidential. This lasts 3 years after our last order together. It does not cover information already public through no fault of the receiving side, or that must be disclosed by law or to a customs authority.

13. Liability, force majeure and termination

Limitation of liability

Our total liability for any order, whether in contract, in tort or otherwise, is limited to the invoice value of that order. We are not liable for indirect or consequential loss, including loss of profit, sales, customers, contracts or reputation, wasted marketing spend, or costs from a missed retail season. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited under the applicable law.

Force majeure

Neither side is responsible for a failure or delay caused by an event beyond its reasonable control: natural disaster, fire, flood, epidemic, war, civil unrest, strike, power or water restriction, government or customs action, port closure, and the failure or cancellation of shipping services. We will tell you as soon as we can and agree a revised schedule. If the event lasts more than 60 days, either side may cancel the affected part of the order, and we refund any deposit less the cost of work and materials already committed.

Termination

Either side may end the business relationship by written notice, without affecting orders already confirmed. We may suspend or cancel a confirmed order if you fail to pay on time, become insolvent, or supply artwork that infringes a third party’s rights. Cancellation by you follows our returns and refunds policy: a full deposit refund before cutting starts, and a deduction for materials already cut after that point.

14. Governing law, disputes and changes

These terms and every order under them are governed by the law of the People’s Republic of China.

If a dispute arises, both sides agree to try good-faith negotiation first. Please write to [email protected] setting out the problem and the outcome you want. Most issues are resolved this way within 30 days. If negotiation fails, the dispute goes to the competent people’s court in Zhejiang Province, China. This does not remove any right a consumer has to bring a claim in their own country’s courts where the law gives them that right.

If any clause is found invalid or unenforceable, that clause is removed and the rest continue to apply in full. Our failure to enforce a clause once is not a waiver of our right to enforce it later.

We may update these terms as our products, suppliers or legal duties change. The date at the top shows the current version. The terms applying to your order are those in force on the date of your Order Confirmation, so a later change does not affect an order already confirmed.